BJ's Tire Center

Please Management need to retrain your employees on the tire shop with customer service. Every time I go , I always had a bad experience. It’s like they hate their job . Now can someone explain me if that’s correct??

I had some issues booking my installation where my reservation changed with no notice so I had to go back a different day. Install was fast and the staff was helpful, waiting room had nice amenities like a water cooler and smart tv for you to use while you wait. My only other complaint is there was a missing tire cap on one of the wheels where there should be a manufacturer logo but with no contact number for this location it’s difficult to get it resolved without dealing with bj’s automated system and a clueless offsite rep when I just need to speak with the people there.

Extremely unprofessional. No one in the office area. Asked tire workers for help and all they could regurgitate was “wait I. The office”. As I said there wasn’t a person there he kept repeating the same thing. Guess they are trained.

HASSLE! You have to pre-purchase tires online and book the appointment online. Good luck if you have a tire emergency and need same-day service!

This tire center doesn't even deserve to have not even a half of star. I love my Bjs membership but I wouldn't recommend buying tires from them. The customer service is mediocre, the front person staff named Jeff had the nastiest attitude, unhelpful and seemed bothered when I showed up for my appointment. He was not attentive and dragging his feet around. He refused to service my truck because of one lugnut appeared to them to be faulty. That to me was an excuse because since the beginning the staff named Jeff appeared like he didn't want to work. I complained about it and the supposedly manager showed up offering no help whatsoever. Do yourself a favor and NEVER purchase tires from here or use their tire service. The staff need some serious customer service training. Go someplace else!!!! This has been the worst experience ever with tires. If you value your time, money and your vehicle do not do business with them or his staff "Jeff". Stay away from here!!!!!